Job Title: Collector
Job Location: Montebello, CA
Job Type: Contract-to-Direct Hire

Job Responsibilities:
- Engage customers in a polite and professional manner when acquiring payment/information updates
- Research and resolve customer disputes in a timely manner. Collector is expected to facilitate the process to reach a mutual resolution for both the customer and the Company.
- Place delinquent accounts on Credit Hold and contact customer to advise them of the service interruption and discuss the payment required to releasing any orders.
- Review all serious delinquent accounts with the Credit Manager
- Document all collection efforts performed on each account in JDE
- Perform administrative functions such as processing credit/debit memos; RMA credits; issue non-warranty invoices; credit applications; research return mail
- Process and post cash payments daily
- Review and profile a customer's account history to grant an increase in credit limit and/or terms based on payment history or a special Roll Out order
- Assess the credit risk of existing customers on a periodic basis (annually for the largest customers).
-Other projects, as needed

Job Requirements:
- High School Diploma or GED
- 3 to 5 years experience in credit/collections
- Experience with JDE (preferred)
- Ability to type 45 wpm, and data entry of 10 key by touch
- Must have a working knowledge of Microsoft Word and Excel
- Able to communicate effectively via telephone, fax, email, and correspondence
- Able to read and analyze Credit Bureau Reports
- Additional Requirements: Math Test Excel Test Typing Test

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