Director of Operations at Radial in Montebello, CA
We are Radial, the leader in Client Fulfillment and Omnichannel Commerce Technologies and Operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients' promises become ours. Radial helps companies of all sizes drive commerce growth -delivering exceptional, engaging shopping experiences online and offline. Radial enables retailers and brands to drive consumer engagement experiences across all touch points of the purchase lifecycle--anytime, anywhere and on any device. We're searching for a Site Director to oversee Radial's fulfillment center in Montebello, CA. Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement. To learn more, visit www.radial.com Purpose:
Lead and direct site operations to achieve key goals and objectives and the execution of a business operational plan Own fulfillment client P/Ls, deliver client satisfaction and financials (EBIT) Growth and development of future talent
Responsibilities:
Develop yearly budget and own site P/L Drive, develop and lead continuous improvement initiatives and activities towards achieving yearly improvement goals Build a culture of continuous improvement through execution of Radial Operating Model Develop talent and site succession plans Drive high levels of client Satisfaction and Employee Engagement Drive safety, policy and procedure adherence Provide direction and support to direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved Maintain a working knowledge of all operational processes Review and follow-up on results of production, efficiency, costs and inventory accuracy Interact with senior management while providing updates and solutions on issues about business impact Engage with broader Radial team for support to site operation Strong and positive interaction with new and existing clients Adherence to all applicable Federal, State and Municipal safety and labor law Knowledge, Skills & Abilities:
Ability to lead, direct and coordinate all activities for operating and managing a multiclient fulfillment center Strong communication and presentation skills Sense of urgency to immediately identify and implement corrections Lean thinker, continuous improvement leader Ability to plan, direct and implement site operations to meet planned KPIs and SLAs High financial acumen with the ability to forecast and manage an annual budget while managing the operational processes within set guidelines Hands-on problem-solving skills Proficiency developing metrics planning (good working knowledge of spreadsheets Organizational agility and good influencing skills Work Experience & Education:
Bachelor's degree required Minimum of 5 years of progressive Operations and management experience required Financial/Cost Management and ownership via operational budget management experience required Experience leading culture improvements and/or transformation required Experience managing a 3PL fulfillment operation highly preferred, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C) Background and experience in Lean and Continuous Improvement methodology is required Experience in a fast paced, high volume, multi-client, unit-pick fulfillment center environment highly preferred Management of a distribution facility with multi-level leadership and 200
full-time associates with experience managing 600-1000
seasonal associates preferred. Ability to understand, organize and thrive in a highly variable volume operation, balancing safety, quality, delivery, and cost in both very low and very high volume periods. Must be proactive, numbers driven and a good anticipated planner Knowledge of Warehouse Management Systems a plus (ideally, Manhattan WMOS and Pyramid WCS)
Salary Range:
$100K -- $150K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Lead and direct site operations to achieve key goals and objectives and the execution of a business operational plan Own fulfillment client P/Ls, deliver client satisfaction and financials (EBIT) Growth and development of future talent
Responsibilities:
Develop yearly budget and own site P/L Drive, develop and lead continuous improvement initiatives and activities towards achieving yearly improvement goals Build a culture of continuous improvement through execution of Radial Operating Model Develop talent and site succession plans Drive high levels of client Satisfaction and Employee Engagement Drive safety, policy and procedure adherence Provide direction and support to direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved Maintain a working knowledge of all operational processes Review and follow-up on results of production, efficiency, costs and inventory accuracy Interact with senior management while providing updates and solutions on issues about business impact Engage with broader Radial team for support to site operation Strong and positive interaction with new and existing clients Adherence to all applicable Federal, State and Municipal safety and labor law Knowledge, Skills & Abilities:
Ability to lead, direct and coordinate all activities for operating and managing a multiclient fulfillment center Strong communication and presentation skills Sense of urgency to immediately identify and implement corrections Lean thinker, continuous improvement leader Ability to plan, direct and implement site operations to meet planned KPIs and SLAs High financial acumen with the ability to forecast and manage an annual budget while managing the operational processes within set guidelines Hands-on problem-solving skills Proficiency developing metrics planning (good working knowledge of spreadsheets Organizational agility and good influencing skills Work Experience & Education:
Bachelor's degree required Minimum of 5 years of progressive Operations and management experience required Financial/Cost Management and ownership via operational budget management experience required Experience leading culture improvements and/or transformation required Experience managing a 3PL fulfillment operation highly preferred, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C) Background and experience in Lean and Continuous Improvement methodology is required Experience in a fast paced, high volume, multi-client, unit-pick fulfillment center environment highly preferred Management of a distribution facility with multi-level leadership and 200
full-time associates with experience managing 600-1000
seasonal associates preferred. Ability to understand, organize and thrive in a highly variable volume operation, balancing safety, quality, delivery, and cost in both very low and very high volume periods. Must be proactive, numbers driven and a good anticipated planner Knowledge of Warehouse Management Systems a plus (ideally, Manhattan WMOS and Pyramid WCS)
Salary Range:
$100K -- $150K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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